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We know you are busy and have a million things on your mind. Surprise charges such as shipping should not be one of them, so we are proud to offer free shipping worldwide on all our orders. Every day. Every order.
Shopping online can be an overwhelming task, and we want you to know that there is zero risk to buy and love our products. When you shop with us, you will get a satisfaction guarantee on all of our products. If you are unsatisfied for any reason, let us know within 30 days of receiving your item, and we will make it right or offer a full refund.
When will my order ship?
We ship orders Monday through Friday. Processing of orders takes approximately 1-5 business days.
During sale events and promotions, please allow up to 4 full business days for us to get your order out. Rest assured our team will be working hard to get all orders out ASAP!
How long does it take for my order to arrive?
For customers located in:
United States (7-21 business days) *Estimated Shipping Time
International Shipping (14-35 business days) *Estimated Shipping Time
Max delivery time – 45 business days.
**This doesn’t include our 1-5 business day processing time.
All shipping times exclude clearance/customs delays.
Your order is very important to us! We send our items in multiple packages in order to get your items as quickly as possible. If you have missing items, don't be alarmed. These will come in separate packages.
How do you ship packages?
Packages will be shipped by ePacket or EMS or DHL, depending on the weight and size of the product ordered. Packages shipped from our U.S. warehouse will be shipped by USPS.
Do you offer tracking information and insurance?
We are able to provide tracking on all orders with our 'Extra Insured Shipping' option at checkout. All orders with this shipping method will include insurance against loss, theft or damage during transport to give you full peace of mind. If, by any chance, the product does sustain damage (packaging excluded) or is not delivered, we will offer you a full refund. See our returns page for more information about refunds and damaged items.
My tracking says "no information available at the moment"?
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my order ship all in one package?
We utilize multiple shipping facilities and in order to get your items out to you as quickly as possible, your order may ship in multiple packages. You can view the number of shipments for each order by reviewing your order status.
Where is my item shipping from?
We have multiple warehouses both in the United States and overseas. Your item will ship from whichever warehouse is currently holding your item in stock.
Can I make a change to my order?
If you need to make a change to your order, please notify us as soon as possible. Please be aware that we only have a very short window to make changes, therefore, we cannot guarantee that changes (including requests to cancel an order) can be made once an order has been placed.
Do you ship to my country?
Yes, we ship worldwide! We provide shipping to over 200 countries around the world.
Are customs fees included in shipping?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
What is my package gets lost or goes missing?
We are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error, we will fully take responsibility of the original order that was made for you at no charge.
We are not responsible for deliveries that were attempted but not successful because there was no one home or available to give a signature.
We are not responsible for unsuccessful delivery attempts that result in a return to sender situation.
We are not responsible for incorrect addresses entered into our shipping form.
After a package is shipped out, we are unable to modify the delivery address.
We are not responsible for delays caused by customs, or unexpected postal delivery delays such as local postal backlogs or strikes.
We always try our best to estimate the shipping time and communicate with complete transparency with our customers, but sometimes unforeseen problems occur.
If you have any questions that we haven't answered, please feel free to email us at firstname.lastname@example.org. You can also reach us by using the contact form on our website. We're pretty good about answering emails within 48 hours, but please keep in mind that our office is closed on weekends and holidays.
We prefer to contact all our customers through email for 3 reasons: 1. It gives us a good paper trail of all our correspondence and we can have a record of what has been discussed. 2. We are able to contact our customers all over the world without the issue of time zones causing calls happening in odd hours. 3. This gives us the platform to send images and attachments to our customers as well as links to tracking information and other complex information that would be hard over the phone. Thank you for your understanding.