Returns and Exchanges
Unhappy with the item(s) you received?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days of receiving your order. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.Please provide your order number along with the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
For all returns, the customer is responsible for return shipping.What if the item(s) I received are defective, incorrect, or damaged?
Please contact our customer service to start the return process. Please include the following information:
Proof of purchase
Video or photo of the faulty product (if applicable)
Complete delivery address
If a product arrives damaged, we will issue a new product. If the second product arrives damaged, a refund can be issued.
Sometimes orders can get held up in customs as it travels from country to country. If your order does not arrive in the shipping timeline, please let us know so we can further assess the situation.
How long is the return process?
Processing returns may take up to 14 days from the day we receive your return. We will email you to confirm your order has been processed.
When will I receive my refund?
All refunds will be credited to your original form of payment. Please allow up to 14 business days for your credit to be refunded to your account.
Refund and Return Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
If you have any questions that we haven't answered, please feel free to email us at firstname.lastname@example.org. You can also reach us by using the contact form on our website. We're pretty good about answering emails within 48 hours, but please keep in mind that our office is closed on weekends and holidays.
We prefer to contact all our customers through email for 3 reasons:
1. It gives us a good paper trail of all our correspondence and we can have a record of what has been discussed.
2. We are able to contact our customers all over the world without the issue of time zones causing calls happening in odd hours.
3. This gives us the platform to send images and attachments to our customers as well as links to tracking information and other complex information that would be hard over the phone.
Thank you for your understanding.